Refund Policy

Last updated: 13 September 2026

At Little Hero Lab, every personalized product is created individually using the information, preferences and photograph provided with your order.

This Refund Policy explains when refunds, replacements or regeneration may be available.

1. Personalized Digital Products

Little Hero Lab products are personalized digital products created specifically for an individual customer.

Once personalized production has begun, the product cannot normally be reused or resold to another customer.

Because of this personalized nature, refunds are generally not available simply because you change your mind after production has started, subject always to your mandatory rights under applicable consumer law.

2. When We Will Help

Please contact us if:

You paid but did not receive your product
Your order could not be generated
The delivered PDF cannot be opened or used because of a technical problem
You received the wrong product
A serious technical error affected the generated product
You were charged incorrectly or more than once

Depending on the issue, we may offer a replacement, regenerate the affected product, restore access to the download, or provide a full or partial refund where appropriate.

3. AI-Generated Content

Little Hero products are created using artificial intelligence.

AI-generated illustrations naturally contain some variation. The finished character may not reproduce every facial feature, expression, item of clothing or other detail exactly as shown in the reference photograph.

Minor artistic differences, variations between illustrations, or subjective preferences about the generated style are not normally considered technical defects.

However, if the generated product contains a significant or obvious problem that makes the personalized product unreasonable to use as intended, please contact us and we will review the issue.

4. Incorrect Information Provided by the Customer

Please review the information submitted before placing your order.

We generally cannot provide a refund where the product was correctly generated using incorrect information supplied by the customer, such as:

Incorrect child name
Incorrect age or other personalization details
Wrong theme or style selected by the customer
An unsuitable or incorrect photograph uploaded by the customer
An incorrect email address

If you notice a mistake, contact us as soon as possible. If production has not yet begun, we may be able to correct the order.

5. Failed Generation or Delivery

If we are unable to generate or deliver the product you purchased because of a technical failure on our side, we will first attempt to resolve the issue.

If the product cannot reasonably be provided, we will issue an appropriate refund.

6. Digital Downloads

Customers are responsible for downloading and safely storing their completed product after successful delivery.

If your download link does not work or you lose access shortly after purchase, contact us and we will try to restore access where the product is still available.

7. EU/EEA Consumer Rights

If you are a consumer in the European Union or European Economic Area, you have mandatory rights under applicable consumer-protection law.

Personalized products and digital content may be subject to specific rules concerning the right of withdrawal.

Where required by law, before immediate digital production or delivery begins, we may ask you to expressly consent to the start of performance and acknowledge the consequences for your statutory right of withdrawal.

Nothing in this Refund Policy excludes or limits consumer rights that cannot legally be excluded.

8. How to Request Help or a Refund

littleherolabkids@gmail.com

Please include:

Your name
The email address used for the order
Your order number, if available
A short description of the problem

Screenshots may also help us understand technical or visual issues.

We will review the request and respond as soon as reasonably possible.

9. Approved Refunds

Where a refund is approved, it will normally be returned using the original payment method where possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

10. Contact

For questions about refunds or problems with your Little Hero product, contact:

Little Hero Lab
Operated by Eduards Ševčenko
Self-employed individual, Latvia
littleherolabkids@gmail.com